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Shipping & Return Policy

Shipping

We are located in Pennsylvania, USA, Bali & Jakarta, Indonesia

Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

International Orders may require 3-7 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

  • Domestic: 10-30 business days
  • International: 14-40 business days¬†OR¬†Up To 50 Days¬†

As holidays near, it is possible delays in shipment transit may occur. 

We ship worldwide : However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. We do not have control over this, nor are notified prior to dispatching your order.



Shipping International

- Free shipping for Art Gallery products for USA only (fee apply for international shipping)


- All other products free shipping worldwide except Cyprus,Egypt, India, please check our list for paid shipping.


If you have any questions about the shipping policy, please contact us on balilumbung@gmail.com

 

Cancelation Policy

Canceling your order

You may cancel your order, for any reason, and receive a full refund provided if you cancel your order before 24 hours and if your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse in this case we will not be able too except the cancelation. In these rare instances, the customer will to be responsible for order that can not be cancel.

 

Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. We reserve the right to charge a restocking fee on any canceled orders. 

 

PLEASE NOTE: Cancelations requests may be sent via email and will be approved as applicable and/or a service representative will email you to discuss. 

 

Customers are fully responsible for improperly submitted cancelations.



Returns/ Exchange/ Refund

If you wish to return or exchange an item, please refer to below:

- We cannot exchange goods in the event you ordered incorrectly or simply no longer want the item.

- We do not provide size exchanges if incorrect size was ordered.

- We cannot provide returns for swimwear or earrings due to personal hygiene issues.

- All sales are final. We do not provide cash refunds, only exchanges in the unlikelihood of a damaged or the incorrect item has been shipped.

- We only provide exchanges in these cases within 24 hours of receipt of the item.

- All sale items are non-changeable and non-refundable.


- For all returns, you must email us within 24 hours of receipt of the item with actual photographs of the issue you found with the item you received. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- Once your photograph of the item is received and confirmed, we will send you an email to notify you that we have received your photograph of the issue assuming we agree. We will immediately notify you on the status of your return after checking the item. 

- We must receive your return within 30 days from the receipt of your item, 

- When your return is approved, we will issue a return label to return the item.

- Once we received the item and confirm they are ok and there is no problem with the products we will issue the credits (no cash refund)



Contact Us

If you have any questions please, contact us on balilumbung@gmail.com